Refund policy


Homey Return and Refund Policy

Effective Date: March 2026
Applies to: All purchases made through Homey’s official Shopify store.

Overview

We want you to love your purchase from Homey. If you’re not fully satisfied, we’re here to make it right. This policy explains how you can return or exchange items and request refunds in accordance with consumer protection laws and Shopify’s merchant terms.

Returns

  • Eligibility: You can return eligible items within 30 days of delivery.
  • Condition: Items must be unused, in original packaging, and with all tags attached.
  • Non-returnable items: Gift cards, perishable goods, personalized products, digital downloads, and clearance/final sale items cannot be returned.
  • Proof of purchase: A valid receipt or order confirmation is required to process any return.

Return Process

  1. Email our support team at tsumakev@gmail.com with your order number and reason for return.
  2. We will confirm eligibility and provide instructions or a return label (if applicable).
  3. Once we receive and inspect your item, we’ll notify you via email about the status of your refund or exchange.
  • Return shipping: Customers are responsible for return postage unless the item was defective or incorrect.
  • Damaged or defective items: Please contact us within 7 days of receipt with photographic evidence so we can arrange a replacement or full refund.

Refunds

  • Approved refunds are processed to your original payment method within 5–10 business days.
  • The refund amount excludes any original shipping fees unless the return is due to an error on our part.
  • If applicable, store credit or exchange will be offered as alternatives.

Returnless Refunds (If Eligible)

In some cases, we may issue a returnless refund, allowing you to keep the item while still receiving a refund or credit. This applies to low-cost or non-resalable items and is at our discretion.

Late or Missing Refunds

If you haven’t received your refund:

  1. Double-check your bank or credit card account.
  2. Contact your bank, as processing time varies.
  3. If still unresolved, email us at tsumakev@gmail.com

Exchanges

We replace items only if they’re defective, damaged, or the wrong size/color. Email us to request an exchange before sending the product back.

Contact Us

For any return, exchange, or refund inquiry, reach us at:

Homey Customer Support

📧 tsumakev@gmail.com
🕒 Monday–Friday, 9 AM – 5 PM (local time)